Legal

Privacy Policy

Last updated: March 2026 · Repipe Champions Plumbing and Rooter

Introduction

Repipe Champions Plumbing and Rooter ("Repipe Champions," "we," "us," or "our") operates the website repipechampions.com and provides plumbing and repiping services throughout the Bay Area. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website or requesting our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our website.

Information you provide directly:

Name, address, phone number, and email address when you request a free estimate or contact us
Property information (address, home type, number of bathrooms) needed to provide accurate estimates
Payment information when you schedule or pay for services (processed securely by our payment processor)
Communications you send us via contact forms, email, or phone
Reviews or feedback you submit about our services

Information collected automatically:

IP address, browser type, operating system, and device identifiers
Pages visited, time spent on pages, links clicked, and referring URLs
General location data (city/region level) derived from your IP address
Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

To provide, schedule, and complete plumbing and repiping services
To respond to your inquiries and provide customer support
To send appointment confirmations, service reminders, and follow-up communications
To process payments and send invoices
To improve our website, services, and customer experience
To send promotional offers, discounts, and service updates (you may opt out at any time)
To comply with legal obligations and protect our legal rights
To detect and prevent fraud or other harmful activities

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We use trusted third-party companies to help operate our business, including scheduling software (HouseCall Pro), payment processors, email marketing platforms, and website analytics providers. These providers are contractually obligated to protect your information and use it only as directed by us.
Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: If Repipe Champions is acquired, merged, or its assets are sold, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
With your consent: We may share your information with third parties when you have given us explicit permission to do so.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

Essential cookies: Required for the website to function properly. These cannot be disabled.
Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics). Data is aggregated and anonymized.
Marketing cookies: Used to deliver relevant advertisements and track ad performance (e.g., Google Ads, Meta Pixel).

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 7 years following the completion of a job, in accordance with California contractor record-keeping requirements. You may request deletion of your data at any time (see Your Rights section below).

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure storage of sensitive data, and limited access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information and will notify you in the event of a data breach as required by California law.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request a list of the personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete ongoing services or comply with legal obligations).
Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to verifiable requests within 45 days.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it.

Third-Party Links

Our website may contain links to third-party websites (such as our booking platform, review sites, or financing partners). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.